TeleDirect

APRIL 25, 2025

Consider: Average call volume and peak hours Number of missed or abandoned calls Languages spoken by your patient base Types of calls (appointments, triage, billing, etc.) Do you offer client-specific performance reviews? Step 8: Evaluate Cost Structure and ROI Potential Compare providers not just on price, but on value.

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

8x8

FEBRUARY 6, 2019

Speech Analytics is part of 8x8 X Series that provides managers with instant access to the information they need to better align resources with activity, deliver fact-based coaching and intelligently automate call routing. See a consolidated view of numerical and graphical details about call activities and metrics for selected dates.

Analytics 48

Analytics CRM APIs Contact Center 48

JustCall

FEBRUARY 28, 2024

Embrace change with customizable workflows and open APIs for future integrations. It offers a blend of powerful dialer features and seamless CRM integrations, ensuring that you’re not just making calls, but making them count. It dials one contact at a time, ensuring each call receives the personalized attention it deserves.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. Remember, affordability doesn’t have to mean sacrificing quality. Convoso doesn’t provide that.

CRM 52

CRM Abandon Call Analytics Coaching 52