Babelforce

APRIL 14, 2020

How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Self-service – It’s time to audit the self-service options that you offer.

Abandon Call 98

Abandon Call Contact Center Abandon rate Interactive Voice Response 98

Babelforce

APRIL 14, 2020

How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Self-service – It’s time to audit the self-service options that you offer.

Abandon Call 98

Abandon Call Contact Center Abandon rate Interactive Voice Response 98

Babelforce

APRIL 14, 2020

How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Self-service – It’s time to audit the self-service options that you offer.

Abandon Call 52

Abandon Call Contact Center Abandon rate Interactive Voice Response 52

Babelforce

JULY 30, 2020

VIP abandoned a call? Abandoned calls are always worth a closer look – especially when that call is from a VIP. So why not create a ticket for the abandoned call that automatically schedules an outbound call from an agent? Missed your service SLA? Here are a few examples. Automated SMS.

Abandon Call 52

Abandon Call Contact Center APIs CRM 52

Whitepages Pro

JULY 20, 2016

Customers are less likely to abandon calls when alternative methods of solving their problem are available. Using our Phone Intelligence API , you’ll be able to identify customers calling into your contact center via a mobile device in real-time. Better customer engagement.

Customer Experience 40

Customer Experience Abandon Call APIs Contact Center 40