NobelBiz

SEPTEMBER 3, 2024

It might be expressed in many ways, including speed and efficiency of the agents, quality of calls taken, and how well the technology and processes in the call center function. How to Calculate Call Center Productivity? Abandoned Calls: A high number of abandoned calls can point to long hold times and customer frustration.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

NobelBiz

MARCH 19, 2024

Call Volume : Monitoring fluctuations in call volume helps in resource allocation and capacity planning. Missed Calls: Tracking missed calls enables proactive measures to minimize customer frustration and loss of potential business.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

NobelBiz

JULY 16, 2024

In this article, we’ll explore 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 1. Progressive Dialing Progressive dialing calls the next number in the queue only when an agent is available. Related Article 5 Must-Have KPIs For a Successful Telemarketing Campaign 2.

Outbound sales 52

Outbound sales Sales CRM Contact Center 52

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations. Say goodbye to idle time between calls. Lags in the app, affecting its reliability.

Real estate 52

Real estate CRM Sales Analytics 52