Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 1 – B2B calls do not need to comply with the TCPA. B2B calls are not exempt from all provisions of the TCPA.

Wireless 98

Wireless Telemarketing Abandon Call B2B 98

Talkdesk

MARCH 5, 2020

Preview Dialing provides agents with enough context to complete the interaction, instead of gathering context during the call. These technologies have become increasingly popular by avoiding the pause upon answer and the subsequent abandoned calls of a Predictive Dialer.

Telemarketing 80

Telemarketing B2C B2B Scripts 80

Babelforce

JUNE 2, 2022

Whether you work in B2B sales, run a non-profit organization, or operate within the service industry, it’s vital that your contact center can understand the goals and motivations of each of your customers. And when they are spending less time on each call, they can take more calls overall. Lower abandonment rates.

Interactive Voice Response 52

Interactive Voice Response Abandon Call Abandon rate Chatbots 52

CrazyCall

JANUARY 21, 2019

Also, let’s not forget that they are also associated with the stigma of abandoned calls. Account-Based selling applies for the B2B sales and can be extremely effective when applied by your Inside Sales team. Thus it opts to create a sales process adjusted to all of the steps that usually take place in B2B sales.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Quality Contact Solutions

JULY 26, 2018

There are a few other telemarketing compliance topics to be aware of: Call monitoring and call recording consent laws. Call time restrictions. Abandoned call restrictions. Those are the “big 4” compliance topics. Holiday restrictions. Caller ID requirements. Disclosure requirements.

Telemarketing 53

Telemarketing Wireless voip Automotive 53

Calltools

MARCH 20, 2019

For example, to remain compliant with recent amendments to the Telemarketing Sales Rule by the FTC, businesses must make certain that no more than 3 percent of their calls meet the criteria as an “abandoned call” when answered by a person. This gives the agent context to use when engaging the call.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40