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Preview Dialing provides agents with enough context to complete the interaction, instead of gathering context during the call. These technologies have become increasingly popular by avoiding the pause upon answer and the subsequent abandonedcalls of a Predictive Dialer.
Oftentimes a calling app, such as CrazyCall offers additional features on top of the standard ones that let them simply make and take calls. In the best solutions inside sales reps can make use of call recordings, callscripts, call transferring, call conferences, and sometimes even a lead generation tool !
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