Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 1 – B2B calls do not need to comply with the TCPA. B2B calls are not exempt from all provisions of the TCPA. telemarketing laws?at

Wireless 98

Wireless Telemarketing Abandon Call B2B 98

CrazyCall

JANUARY 21, 2019

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Is inside sales just a different word for telemarketing? That’s where inside sales dramatically diverge from what is understood as telemarketing. How inside sales differs from telemarketing: the script.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Quality Contact Solutions

JULY 26, 2018

When our company first started working with associations and membership renewals telemarketing, I was a bit surprised to learn that placing telephone calls to renew professional individual memberships must comply with all telemarketing regulations. State-specific Do Not Call regulations. Call time restrictions.

Telemarketing 53

Telemarketing Wireless voip Automotive 53

Talkdesk

MARCH 5, 2020

Preview Dialing provides agents with enough context to complete the interaction, instead of gathering context during the call. These technologies have become increasingly popular by avoiding the pause upon answer and the subsequent abandoned calls of a Predictive Dialer.

Telemarketing 80

Telemarketing B2C B2B Scripts 80

Calltools

MARCH 20, 2019

The telemarketing industry and contact centers fall under the purview of the FTC. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate. A call is “abandoned” when no agent is available within two seconds of a person answering the call.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40