Talkdesk

MARCH 5, 2020

Preview Dialing provides agents with enough context to complete the interaction, instead of gathering context during the call. These technologies have become increasingly popular by avoiding the pause upon answer and the subsequent abandoned calls of a Predictive Dialer.

Telemarketing 80

Telemarketing B2C B2B Scripts 80

CrazyCall

JANUARY 21, 2019

Oftentimes a calling app, such as CrazyCall offers additional features on top of the standard ones that let them simply make and take calls. In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool !

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

NobelBiz

MAY 9, 2023

Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on. General Benefits It boosts productivity by reducing the time spent on manual dialing and waiting for busy signals or voicemails.

Best practices 98

Best practices Call Center Gamification Contact center software 98

CrazyCall

AUGUST 8, 2019

, 9 of their calls haven’t reached any of your agents as people decided not to wait for the answer and simply hang up: Call Abandonment Rate = 9/150 x 100% = 6%. Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. Missed phone calls.

Call Center 52

Call Center Metrics Abandon rate Management 52