Abandon Call Benchmark Business Process Outsourcing 
Spearline
JUNE 8, 2020
Business Process Outsourcing (BPO) services can be complex. Measuring technological factors that impact connectivity and call quality, and then relating those to customer experience, can be a challenge. Common quality measurements in contact centre agent evaluation: Number of calls handled per hour. Key Factors.
JustCall
MARCH 9, 2023
However, as growing small businesses require cost-effective solutions to provide a certain benchmark of services to their customers, offshore contact centers may just be the right choice. What is BPO in call centers? BPO stands for Business Process Outsourcing. What technology is used at call centers?
Expert insights. Personalized for you.
52 
Let's personalize your content