Hodusoft

APRIL 26, 2023

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. Read on to gain valuable insights.

virtual call center 52

virtual call center Call Center Metrics call center software 52

JustCall

FEBRUARY 3, 2021

Ideally, a call center analytics dashboard should provide metrics like live call activity as well as team and agent analytics. Here, you can track the number of outgoing calls, attended calls, abandoned calls, and so on. Track Call Center Agents' Availability. Read More, Here.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

JustCall

NOVEMBER 23, 2022

In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. What is Call Center Reporting? Call center reporting is the process by which call center managers measure performance and efficiency.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

JustCall

JANUARY 5, 2021

While a call abandonment rate of 4-8% is normal, it may also vary for different industries. You can simply calculate the call abandonment rate by dividing the number of abandoned calls by the total number of inbound calls received. Call Volume. So, start tracking your call center metrics now!

Call Center 52

Call Center Metrics Abandon rate Average Handle Time 52

JustCall

FEBRUARY 13, 2023

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center.

Sales 52

Sales Call Center Interactive Voice Response CRM 52