CrazyCall

DECEMBER 7, 2018

Many small and medium scale business owners have found ways to increase their profits by leveraging call centers. With the use of strategic outbound calls, it is possible to upsell particular products to make more money. One of the significant advantages of an in-house call center is the privacy it offers.

Call Center 76

Call Center call center software Abandon Call Advertising 76

Hodusoft

AUGUST 8, 2024

Inbound call centers are indispensable for e-commerce companies! At HoduSoft, we helped some reputed e-commerce companies transform the way they delivered customer service through our inbound call center software. In this case, the inbound call center can be a game changer.

Call Center 52

Call Center call center software Abandon Call Upselling 52

Balto

JANUARY 2, 2025

This requires moving beyond outdated metrics like call volume or average handle time and focusing on what really mattersfirst call resolution, customer satisfaction, and long-term trust. Beyond just addressing issues, AI helps agents upsell, cross-sell, and create memorable experiences that leave customers delighted.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

JustCall

DECEMBER 2, 2022

Upselling and Cross-selling. Skilled inbound call center agents don’t stop at addressing customer needs. That is their primary function, but they also seize opportunities to upsell and cross-sell. In this way, an inbound call center can become a source of additional revenue.

Call Center 52

Call Center Upselling Average Handle Time Abandon Call 52