Fonolo
OCTOBER 3, 2017
This is why the National Credit Union Call Center Conference is so important. Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs.
ROI CX Solutions
DECEMBER 16, 2024
Why contact centers must prepare for the holiday season A recent survey by The Conference Board found that the average American plans to spend $1,063 on holiday shopping in 2024, about 8% more than the $985 they spent in 2023. Evaluate and improve: Review metrics from the holiday season to refine strategies for the next year.
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Fonolo
SEPTEMBER 14, 2017
In this one-hour webinar you’ll learn how Velocity Credit Union reduced abandon rates by 62% and seized the opportunity to not only improve member satisfaction, but to increase employee morale and decrease turnover. Reducing Abandoned Calls. Managing Spikes in Call Volume. National CU Call Center Conference.
Call Experts
JANUARY 29, 2020
They offer a real-time view of performance while showing instant metrics related to SLA, active calls, and agent activity. You can monitor live calls using the main dashboard, including details like call duration, call waiting, and the number of abandoned calls. . Summer HR Conferences.
Fonolo
SEPTEMBER 28, 2017
Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls. Managing Spikes in Call Volume. National CU Call Center Conference.
Momentum Telecom
MARCH 30, 2020
Take, for example, Momentum Mobility or Momentum Collaborate for larger conference calls and video meetings. More than just simply tracking the number of inbound and outbound calls, a SaaS call reporting tool like Momentum Voice Analytics lets you view a broad spectrum of metrics. But it’s not efficient in the long run.
Fonolo
SEPTEMBER 26, 2017
Repeating the distinction from the introduction: The call traffic reshaping effect only happens with scheduled call-backs. The more common ASAP call-backs are still a great tool for improving customer satisfaction, reducing abandoned calls and shortening handle times, but they lack this one power.
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