Abandon Call Conference Morale 
Fonolo
OCTOBER 3, 2017
This is why the National Credit Union Call Center Conference is so important. Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs.
Fonolo
SEPTEMBER 14, 2017
In this one-hour webinar you’ll learn how Velocity Credit Union reduced abandon rates by 62% and seized the opportunity to not only improve member satisfaction, but to increase employee morale and decrease turnover. Reducing Abandoned Calls. Managing Spikes in Call Volume. National CU Call Center Conference.
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Fonolo
SEPTEMBER 28, 2017
In this one-hour webinar you’ll learn how Velocity Credit Union reduced abandon rates by 62% and seized the opportunity to not only improve CSat, but to increase employee morale as well. Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.
Momentum Telecom
MARCH 30, 2020
And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. But it’s not efficient in the long run.
Fonolo
SEPTEMBER 26, 2017
That drives up the abandonment rate, as callers get tired of waiting on hold. Long wait times also lead to frustrated customers who then take out their anger on the agents, raising average handle time and lowering agent morale. This is where call-backs can help. Reducing Abandoned Calls. The Scheduling Interaction.
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