ROI CX Solutions

DECEMBER 16, 2024

While this season is an exciting time to enjoy with loved ones, contact centers can quickly become overwhelmed this time of year by an influx of calls, stressed-out customers, and increased demands. This means your agents can anticipate spikes in call volume and potential customer dissatisfaction without adequate preparation.

Contact Center 52

Contact Center Interactive Voice Response Average Handle Time outsourcing 52

Call Experts

JANUARY 29, 2020

They offer a real-time view of performance while showing instant metrics related to SLA, active calls, and agent activity. You can monitor live calls using the main dashboard, including details like call duration, call waiting, and the number of abandoned calls. . Summer HR Conferences.

Customer Experience 78

Customer Experience Journey mapping Contact Center Interactive Voice Response 78

Fonolo

SEPTEMBER 26, 2017

That means if your hold times are long, your callers have the option to get a call at a later time instead of waiting for an agent. These built-in call-back features work by holding the caller’s place in line (“virtual queuing”) so the total wait time is the same. Reducing Abandoned Calls.

Call Center 64

Call Center Abandon rate Abandon Call Morale 64

Momentum Telecom

JULY 14, 2017

Sure, you have conference calling and web broadcast tools, but the bulk of the traffic is one-on-one between customers and coworkers. The answer is Call Reporting. In real-time or historic views, you can track incoming calls, outgoing calls per salesperson, average customer wait times, etc.

voip 40

voip Abandon Call Call flow Wait times 40

JustCall

DECEMBER 13, 2022

What if you attend the call but run into problems like a surprise conference, another important call, or personal reasons like picking up your child from school? In all of these cases, the only thing you can do is hang up or redirect the call. What is Call Flip? How long does it take for call switching/ flipping?

voip 52

voip Abandon Call Personalization Wait times 52

JustCall

APRIL 5, 2022

Agents may refer to customers’ voicemails to understand their queries and then call them back. Conference Calling. A business VoIP phone allows you to host conference meetings conveniently. All you need is an internet connection and a device to carry out conference calls. Are VoIP calls free?

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

Agents may refer to customers’ voicemails to understand their queries and then call them back. Conference Calling. A business VoIP phone allows you to host conference meetings conveniently. All you need is an internet connection and a device to carry out conference calls. Are VoIP calls free?

voip 52

voip Interactive Voice Response CRM Wireless 52