JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

NobelBiz

MARCH 6, 2023

Track call center metrics, such as average handling time, first-call resolution rate, and customer satisfaction scores. This information is useful in identifying areas for improvement and optimizing call center operations. Observing this KPI enables you to detect and address your contact center’s dysfunctions.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

NobelBiz

JULY 16, 2024

Progressive Dialing Progressive dialing calls the next number in the queue only when an agent is available. This method ensures that no call goes unanswered due to agent unavailability, reducing abandoned call rates and improving customer experience.

Outbound sales 52

Outbound sales Sales CRM Contact Center 52

NobelBiz

MAY 24, 2022

We recommend using a cloud-based communication platform like a cloud contact center solution for example, which allows you to contact your team members directly from your computer or mobile device. Do you solely handle inbound calls or also manage outbound campaigns?

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52