Fonolo

JANUARY 31, 2024

If you take a tech tool like ChatGPT and ask it about call abandonment in the contact center, the AI-powered bot will give you an earful about one of the most persistent problems in the customer service industry. But asking the powerful generative pre-trained transformer a question won’t save a single abandoned call.

Abandon rate 81

Abandon rate Abandon Call Contact Center Interactive Voice Response 81

aircall

OCTOBER 24, 2017

In fact, two out of three will hang up the phone if a human hasn’t responded to their call within two minutes. And you don’t need me to explain the consequences of those abandoned calls. Start by looking at your call volumes and wait times from the past few months. Not all support inquiries can be avoided, of course.

Abandon Call 80

Abandon Call Wait times industry standards Interactive Voice Response 80

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. What about the work output, its monitoring and optimization? Average Waiting Time.

Call Center 52

Call Center Metrics Abandon rate Management 52