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By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc., businesses can expedite their outward, customer-centric initiatives. The post Types of Contact Centers: Discussed in Detailed appeared first on.
Call Summary Report : Shows details about all incoming calls in a specific time period, including data such as the number of answered calls, talk time, agent picking speed, abandonedcalls, etc. CustomerCentric KPIs. Queue Activity Report.
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