Abandon Call Customer retention First call resolution Gamification 
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI.
Fonolo
NOVEMBER 24, 2022
Improve First-Call Resolution Rates: Measuring FCR is one of the most common ways to assess call center effectiveness. By contrast, that means that having too many follow-up calls is linked with customer dissatisfaction. Gamification is linked to a 10% increase in customer satisfaction.
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