7 Must-Know Tips to Prepare Your Contact Center for the Holidays
ROI CX Solutions
DECEMBER 16, 2024
Forecast demand: Use historical data and leverage AI technology to forecast holiday call volume and customer needs. Craft a flexible staffing strategy: Hire seasonal agents, explore outsourcing solutions, or cross-train your team to manage demand. Here are a few ideas for implementing your staffing strategy in this busy season.
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