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Metrics to Measure the Performance of Your VirtualCallCenter “A useful metric is both accurate and aligned with your goals. Managing a virtualcallcenter is not easy. Only the right metrics can tell you if things are working in your callcenter or not. Read on to gain valuable insights.
Similarly, how a callcenter is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site callcenter. If it operates entirely remote, it’s called a virtualcallcenter. So what if the closing rate is slow right now?
Similarly, how a callcenter is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site callcenter. If it operates entirely remote, it’s called a virtualcallcenter. Call Queuing .
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