Abandon Call Wait times Workshop 
NobelBiz
SEPTEMBER 3, 2024
Your Processes Are Outdated Outdated processes remain one of the common impediments to productivity in call centers. Legacy workflow, manual entry, and inefficient call-handling procedures bring down the pace of operations apart from increasing customer wait times.
NobelBiz
MAY 9, 2023
In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.
Fonolo
AUGUST 29, 2023
Explain its importance and highlight real-life scenarios where active listening can turn a routine call into an extraordinary customer interaction. Create engaging workshops that combine theoretical knowledge with practical exercises.
Expert insights. Personalized for you.
98 
Let's personalize your content