Abandon rate, Agent burnout and call center workforce

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Abandon rate

Agent burnout

call center workforce

Your All-in-One Guide to Call Center Workforce Optimization

Fonolo

JANUARY 25, 2022

From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Getting all those nuts and bolts to run in perfect harmony is often referred to as call center workforce optimization (WFO).

call center workforce

call center workforce Call Center Agent burnout Interactive Voice Response

Optimize Your Call Center Layout with These 5 Tips

Fonolo

OCTOBER 12, 2021

Traditional call center environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation.

Call Center

Call Center Agent burnout Abandon rate call center workforce

Customer Contact Central

Your All-in-One Guide to Call Center Workforce Optimization

Optimize Your Call Center Layout with These 5 Tips

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