Remove Abandon rate Remove Agent burnout Remove Video
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Expert’s Insight On Designing Competitive Customer Experiences in Insurance Industry

Hodusoft

High Call Volume: Long wait times & high turnover rates in contact centers lead to increased abandonment rates and missed opportunities for upselling and cross-selling. Agent Burnout & Attrition: Another major concern of insurance contact centers is increased agent burnout and attrition rate.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Agents won’t burn out trying to channel jump to satisfy needs. There is also a clear start and finish in these conversations.