Remove Abandon rate Remove Agent Empowerment Remove Gamification
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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Use gamification, leaderboards, and rewards to keep agents motivated and invested. These include: Call volume and call abandonment rates: These metrics can help to identify trends in customer behavior and provide insights into the effectiveness of call center operations. Regularly celebrate winsbig or small.

article thumbnail

Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Use gamification, leaderboards, and rewards to keep agents motivated and invested. These include: Call volume and call abandonment rates: These metrics can help to identify trends in customer behavior and provide insights into the effectiveness of call center operations. Regularly celebrate winsbig or small.