Abandon rate Analytics Answering services Customer retention 
Hodusoft
SEPTEMBER 7, 2022
It is basically an answering service provided by a business to its existing customers. The customer service experience delivered through inbound calling aids in customer retention for a business. Prevents customer frustration by cutting down waiting time. Reduces call abandonment rate.
Global Response
DECEMBER 21, 2023
Almost everyone has had the experience of calling customer service only to be met with an agent following a script who can’t quite understand what you’re trying to ask. This experience is intensely frustrating, and results in a loss of brand trust and customer retention.
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