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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Long Wait Times and High AbandonmentRates One of the most noticeable red flags is extended wait times for customers and high abandonmentrates. For MSPs, the acceptable abandonmentrate is between five and eight percent.
Data-Driven Insights Call/Contact centers that are managed professionally are able to leverage data analytics to their advantage and make data-driven decisions. Systems that are outdated may not be able to support modern functionality, resulting in inefficiencies. Scalability Growing a call center requires scalability.
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Abandon rate 
52 
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