Remove Abandon rate Remove Analytics Remove Telecommunications Remove Virtual Agent
article thumbnail

Top Seven Call Center Software Requirements for the “New Normal”

Hodusoft

Data analytics. The use of predictive analytics will make it possible for operations teams to match work with the available people. You can create flexible workforce planning, modify IVR features and messaging, and adjust the prioritization and distribution logic on existing platforms with analytics. Automation Services.

article thumbnail

Top Seven Call Center Software Requirements for the “New Normal”

Hodusoft

Data analytics. The use of predictive analytics will make it possible for operations teams to match work with the available people. You can create flexible workforce planning, modify IVR features and messaging, and adjust the prioritization and distribution logic on existing platforms with analytics. Automation Services.