Abandon rate Average Handle Time Caller satisfaction Customer Service 
Calltools
JUNE 9, 2021
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. Abandonment Rate. How many callers hang up before an agent picks up or solves an issue?
Dialer 360
SEPTEMBER 10, 2019
Usually the length of time and take to answer a call makes a difference. The study showed an 89% abandonment rate of customers on customer service. Average Handle Time. To handle and the average time is the elapsed from reps’ answers. Average Call Work Time.
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