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AbandonRate must be monitored as progressive dialing does not measure agent or customer statistics. Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent.
Call AbandonmentRate. Occupancy Rate. Transfer rate. Call AbandonmentRate. Call AbandonmentRate, or CAR, as is usual in call center industry, refers to the percentage of customers who hang up without waiting for agents to answer. What does call center abandonmentrate calculation look like?
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Abandon rate 
98 
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