Abandon rate Big data First call resolution 
Callminer
MARCH 9, 2020
. “To enable superior forecasting and call center agent scheduling, it is essential that you keep a record and analyze call metrics regularly. Even with the emergence of big data and analytics, it has been often observed that not many call centers are using call center metrics to its full potential.
Fonolo
NOVEMBER 17, 2020
Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business. The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller.
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