Abandon rate Business Process Outsourcing CCNG 
CCNG
AUGUST 28, 2024
This results in enhanced customer experience, reduced abandonment rates and improved overall customer service quality. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.
CCNG
JULY 3, 2024
The airline faced several challenges and struggled to meet growing customer expectations: Poor service quality Low CSAT scores High call abandonment rates Our experts performed a root cause analysis of training, QA, and scheduling and identified several improvement opportunities.
Expert insights. Personalized for you.
195 
Let's personalize your content