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Upon receiving calls, Interactive Voice Response systems manage queues efficiently, ensuring prompt follow-up by available agents. This results in enhanced customer experience, reduced abandonmentrates and improved overall customer service quality.
10 Effective Ways to Reduce Costs in Your BPO Contact Center BusinessProcessOutsourcing (BPO) contact centers play a vital role in today’s modern businesses. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. million in 2022 to US$34, 570.73
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