Call Center Management: Best Practices, KPIs, Metrics & Roles
Balto
JANUARY 18, 2025
Call center process management isnt just about efficiency anymore. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Hire for Grit and Empathy (Not Just Experience) Technical skills can be taught, but resilience and empathy are harder to instill.
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