Abandon rate call center software Virtual Agent 
Hodusoft
JANUARY 5, 2022
Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Here are the top 7 software requirements for call centers for the “New Normal” In the light of COVID-19, businesses must rethink their customer service strategies.
Hodusoft
JANUARY 5, 2022
Top Seven Call Center Software Requirements for the “New Normal”. COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Automation Services.
OctopusTech
JUNE 18, 2024
However, there are many effective strategies companies can use to lower their call center costs without sacrificing customer experience. Here are 15 proven methods that you can follow to ensure call center cost savings. It also provides more flexibility to scale agent count up or down as needed.
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