Remove Abandon rate Remove call center solutions Remove Omni-channel support
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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. For MSPs, the acceptable abandonment rate is between five and eight percent. To transform your MSP’s call center, choose the right call center software.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Adapting Omni channel Communication Did you know that eight out of every ten customers expect the same level of service across all channels? This expectation can be fulfilled when businesses adapt Omni channel call center solutions.