Abandon rate call center workforce Conference 
Fonolo
JUNE 21, 2018
You’ll hear from Ricardo Mejia, Vice President Centralized Services, First Service Credit Union, who will discuss how his contact center reduced abandon rates, improved the calling experience for customers and agents, and seized the opportunity to better manage spikes in call volume. Lowering Abandon Rates.
Insite Managed Solutions
OCTOBER 14, 2015
Understanding contact center metric targets such as average speed of answer (ASA), service level, abandonment rate, average handle time (AHT), and budgeted hours are critical for success. Conference Topics vs Company Priorities. Managing the Millennial Workforce . Conference Chatter. Call Center Quality.
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