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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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To foster a healthy, engaged culture, prioritize open communication, provide regular feedback and recognition, and offer opportunities for professional development. Transfer Rate: The percentage of calls transferred to another agent or department. AbandonRate: The percentage of callers who hang up before speaking to an agent.
Callcenters are used to enhance customer experience by using modern and digital channels. With the help of contact center optimization, the business manages its regular callcenter operations and improves employeeengagement. How does CallCenter Optimization help the Customer Experience?
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