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Think of this like constructing a piece of IKEA furniture, but with a difference. babelforce’s no-code callflow builder empowers CX Makers to build, test and update agent workflows and customer journeys. How do citizen developers use no-code builders? You have all the pieces (your screws, hinges, wooden panels e.t.c.)
Callflow: how well the agent is directing the callflow and whether they’re sticking to the script. CallAbandonmentRate: This metric gives the percentage of callers who decide to leave the virtual queue before an agent is able to assist them.
Agents can embrace various call routing methodologies such as taking turns to answer inbound calls, routing calls to the most qualified agent based on the caller query, sending calls to agents who have been idle for a long time, and so on. Second, it reduces the call wait time and length for your customer.
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Abandon rate 
52 
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