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In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail.
Callflow: how well the agent is directing the callflow and whether they’re sticking to the script. CallAbandonmentRate: This metric gives the percentage of callers who decide to leave the virtual queue before an agent is able to assist them.
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