InGenius

APRIL 26, 2019

Service level, response time and abandonment rate. First, a reminder of what each of these metrics is: Service level: the percentage of calls answered within a predetermined number of seconds. Response time: the average time it takes to respond to a customer call. - there’s good news. Here’s how.

Metrics 91

Metrics Contact Center Interactive Voice Response Abandon rate 91

VocalCom

DECEMBER 18, 2017

All call activity is captured directly into the CRM while further offering real-time metrics and KPIs for improved sales practices. Rather than calling at random times and hoping to get an answer, agents may trust the dialer to assist them with a more strategic approach. Increased sales. Reduced costs. Greater adaptability.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

JustCall

APRIL 3, 2024

By pinpointing the crests in call traffic, you can keep contingency plans as backup and save your business from unprecedented losses. Ensure your dialing platform integrates with CRM or spreadsheet platforms to avoid post-call manual data entry for agents. This includes lead management, call logging, and generating summaries.

Sales 52

Sales Interactive Voice Response Abandon rate Agent burnout 52

JustCall

APRIL 12, 2023

To accelerate lead response, sales reps organize sales data in the CRM. Call history is managed by sales reps. All call-related data is stored in the CRM, and sales reps have to organize it at regular intervals. Sales reps rely on lead management software to prevent the manual organization of call-related data.

Call Logging 52

Call Logging Abandon rate Sales CRM 52

Hodusoft

JULY 23, 2018

All call activity is captured directly into the CRM while further offering real-time metrics and KPIs for improved sales practices. I ncre mental Profits and Productivity Rather than calling at random times and hoping to get an answer, agents may trust the dialer to assist them with a more strategic approach.

Abandon rate 45

Abandon rate Contact center software Call Logging Contact Center 45

JustCall

FEBRUARY 28, 2024

Catering especially to businesses with high outbound calling needs, JustCall is truly one of the best Orum auto dialer alternatives. It offers a blend of powerful dialer features and seamless CRM integrations, ensuring that you’re not just making calls, but making them count.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

JANUARY 29, 2024

Challenge Required feature JustCall Sales Dialer Kixie PowerCall Agents can’t immediately contact new leads added on CRM and must wait for all the data to get added before beginning a campaign. Advanced workflows Included Not offered Dynamic dialer JustCall’s Dynamic Dialer automatically adds new leads from your CRM to your campaign.

Sales 52

Sales APIs Analytics Abandon rate 52