Remove Abandon rate Remove Caller satisfaction Remove Customer retention Remove Interactive Voice Response
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Inbound KPI Metrics to Monitor for Operational Efficiency

Calltools

Abandonment Rate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonment rate. Reduce your inbound call abandonment rate to increase customer retention. Don’t make your customers wait too long to speak to an agent. Time in Queue.

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