Fonolo

MAY 5, 2020

One of the best things about our industry is that we get to work with lots of wonderful people whose goal in life is to improve the lives of their customers. To solve this problem, we quickly implemented our Voice Call-Backs solution, taking some of the strain and helping them to reduce their abandonment rates by more than 40%.

Abandon rate 62

Abandon rate Caller satisfaction Banking Customer centricity 62

Calltools

JUNE 9, 2021

Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. Abandonment Rate. How many callers hang up before an agent picks up or solves an issue?

Metrics 52

Metrics Abandon rate First call resolution Average Handle Time 52

Dialer 360

SEPTEMBER 10, 2019

The study showed an 89% abandonment rate of customers on customer service. Besides, the industry as it is directly related to caller satisfaction. More and more useful call center KPIs would be on your customer rating. As well as their communication with customer support reps.

Customer Service 23

Customer Service Call Center Abandon rate Caller satisfaction 23