Abandon rate Caller satisfaction Customer Service Surveys 
Calltools
JUNE 9, 2021
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. Abandonment Rate. How many callers hang up before an agent picks up or solves an issue?
Dialer 360
SEPTEMBER 10, 2019
The study showed an 89% abandonment rate of customers on customer service. Besides, the industry as it is directly related to caller satisfaction. Thus, customer satisfaction is a KPI which may be acquired from many different. As well as their communication with customer support reps.
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