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They’re typically pretty pleased to be able to offer call-backs to their customers, and we’re delighted when they see drastic reductions in abandonrate and improvements in customer satisfaction. Callersatisfaction also increased, as did agent satisfaction. Fonolo Flattens Call Spikes.
AbandonmentRate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonmentrate. Reduce your inbound call abandonmentrate to increase customer retention. Slow answering can lead to a high call abandonmentrate or low customer satisfaction.
Information and data for successfully running an inbound call center. The study showed an 89% abandonmentrate of customers on customer service. Besides, the industry as it is directly related to callersatisfaction. Whenever they often spend quite a bit of time updating data. Average Handle Time.
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Abandon rate 
62 
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