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AbandonmentRate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonmentrate. Reduce your inbound call abandonmentrate to increase customer retention. Slow answering can lead to a high call abandonmentrate or low customer satisfaction.
This is towards meeting strategies purpose and performance targets. The study showed an 89% abandonmentrate of customers on customer service. Besides, the industry as it is directly related to callersatisfaction. These managers to track and analyze factor to considered crucial to success. Average Handle Time.
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Abandon rate 
52 
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