Abandon rate Caller satisfaction Surveys 
Calltools
JUNE 9, 2021
Abandonment Rate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonment rate. Reduce your inbound call abandonment rate to increase customer retention. Slow answering can lead to a high call abandonment rate or low customer satisfaction.
Dialer 360
SEPTEMBER 10, 2019
The study showed an 89% abandonment rate of customers on customer service. Besides, the industry as it is directly related to caller satisfaction. Thus, customer satisfaction is a KPI which may be acquired from many different. Usually, the contact center typically arrives at customer satisfaction score steering.
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