Abandon rate Chatbots Omni-channel support 
Hodusoft
FEBRUARY 29, 2024
Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. For MSPs, the acceptable abandonment rate is between five and eight percent.
Hodusoft
JUNE 7, 2024
Integration of technologies like CRM systems, advanced dialers, automated call distribution , automation tools, chatbots, IVR systems, voice transcription, speech analytics , and others not only improves agent productivity but also provides valuable data for analytics and decision-making.
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