Fonolo

JANUARY 8, 2019

The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), Whether you’re a Fonolo customer, prospect, or business partner, we look forward to ENGAGE-ing with you at this conference which we’re sure will nurture even stronger relationships. Catch up with Fonolo!

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

MAY 17, 2017

Handpicked related content for you: Top Customer Service Conferences in 2020. Handpicked related content for you: Top Customer Service Conferences in 2020. Gamification. Gamification uses the typical elements of game playing in the contact center as a way to encourage agent engagement and improve retention.

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs! Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141