Fonolo

MAY 3, 2023

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. Reducing abandonment rates is a primary benefit of our call-back software and we’ve helped dozens of companies improve their KPIs by solving their abandonment rate problems.

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Hodusoft

MARCH 5, 2025

However, a majority of them abandon their carts and leave the website abruptly! As per a study by Baymard Institute, the average cart abandonment rate is 70 percent in the e-commerce sector. Here are some issues e-commerce companies face owing to cart abandonment: 1. .” Here are some of those: 1.

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Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Curious to know how?

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Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

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Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

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Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. When compared with other sectors, the customer retention rate of the e-commerce industry is among the lowest.

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SharpenCX

JANUARY 21, 2020

Find creative ways to do so, and you will likely see more agent retention over time. Abandon Rate. Contact center agents handle even more interactions, and more kinds of interactions than ever before. Abandon Rates soar when you’re understaffed or are unable to uphold a reasonable Average Speed of Answer.

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