Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement
SharpenCX
FEBRUARY 25, 2020
Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit. Maybe you want to see your Abandon Rate drop, and your First Contact Resolution levels improve. Which is exactly why actors and entertainers wait in a green room prior to going on TV.
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