The Essential Guide to WFM – Key Features to Look For
CCNG
MAY 30, 2024
Even if you’re working in a start-up company without much historical data to use, your WFM platform still must have the ability to consume assumed metrics (like handle time and volume) to use as a basis to create a forecast. and not a WFM platform. But why stop with voluntary time off (VTO) or voluntary overtime (VTO)?
Let's personalize your content